Return & Refund Policy

Customers may request a return if:

• The product arrives damaged or defective.
• The wrong product was delivered.
• The product has a manufacturing defect.

Return requests should be made within 3 days of receiving the order.

To be eligible for a return:

• The product must be unused and in its original condition.
• Original packaging, accessories, and other included items should be retained.
• Customers may be required to provide photos or videos of the damaged or incorrect product.

Products that have been used, damaged due to improper handling, or altered by the customer may not be eligible for return.

Live fish and other live aquatic animals are non-returnable unless otherwise agreed by AquaLeaf.

After inspecting the returned product, AquaLeaf may provide:

• A replacement product, or
• A refund, depending on the situation and product availability.

Refunds will be processed using the applicable payment method or another method agreed upon with the customer.

If the return is due to a defective product, damaged delivery, or an incorrect item sent by AquaLeaf, we will consider the applicable return delivery cost.

For returns due to customer preference or ordering the wrong item, return delivery charges may be the customer's responsibility.

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.

Please contact AquaLeaf with your order number, product details, and photos/videos where applicable.

Contact: 077 475 4627
Location: 130/4 Pahalabiyanwila, Kadawatha, Sri Lanka

AquaLeaf reserves the right to review each return request individually and make a final decision based on the condition of the product and the circumstances of the return.