Terms & Conditions

AquaLeaf is an aquarium products business providing aquarium equipment, accessories, fish food, aquarium media, lighting, filtration products, and related products.

These Terms & Conditions apply to all customers who use our website, place orders, or purchase products from AquaLeaf.

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However:

• Product colours and appearance may vary slightly from images.
• Product specifications may change according to the manufacturer's updates.
• Product availability may change without prior notice.
• AquaLeaf reserves the right to correct errors in product information or pricing.

All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Any applicable delivery charges will be communicated to the customer before or during order confirmation.

When you place an order through our website or other AquaLeaf communication channels, you agree to provide accurate and complete information.

An order is considered confirmed only after AquaLeaf has accepted the order.

We reserve the right to cancel or refuse an order in situations such as:

• Product unavailability
• Incorrect pricing or product information
• Incorrect customer information
• Suspected fraudulent or unauthorized transactions
• Other circumstances beyond our reasonable control

AquaLeaf may provide different payment options, including cash on delivery, bank transfer, or available online payment methods.

Customers are responsible for providing accurate payment information when required.

For bank transfers or other advance payments, customers may be required to provide valid payment confirmation.

AquaLeaf may provide delivery services within Sri Lanka, subject to availability.

Delivery times may vary depending on the customer's location, delivery service, weather, public holidays, and other circumstances.

AquaLeaf is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.

Customers should provide an accurate delivery address and contact number.

Customers are encouraged to inspect their package when received.

If a product arrives damaged, incorrect, or defective, please contact AquaLeaf as soon as possible and provide relevant photographs or videos where applicable.

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before placing an order.

Live fish and other live aquatic animals may be subject to separate conditions and may not be eligible for return or refund.

Customers are responsible for using aquarium equipment and products according to the manufacturer's instructions.

AquaLeaf is not responsible for damage caused by:

• Incorrect installation
• Improper use
• Negligence
• Modification of products
• Failure to follow manufacturer instructions
• Using products outside their intended purpose

Where AquaLeaf sells live fish or other aquatic animals, availability, health, colour, size, and appearance may naturally vary.

AquaLeaf will take reasonable care when preparing live animals for delivery. However, live-animal transportation involves risks, and specific conditions may apply to live-animal orders.

All text, photographs, graphics, logos, product images, and other content displayed on the AquaLeaf website are intended for AquaLeaf's business use unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use AquaLeaf content without prior permission.

If the website allows customers to create an account, customers are responsible for keeping their account information and login credentials secure.

Customers should immediately notify AquaLeaf if they believe their account has been accessed without authorization.

We aim to keep the AquaLeaf website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may temporarily suspend or modify website services for maintenance, updates, security, or other operational reasons.

To the extent permitted by applicable law, AquaLeaf will not be responsible for losses or damages resulting from improper use of products, incorrect information provided by customers, delivery delays caused by third parties, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

AquaLeaf collects and uses customer information according to our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.

AquaLeaf reserves the right to update or modify these Terms & Conditions from time to time.

Changes will be published on this page, and the updated date will be displayed at the top of the policy.

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Sri Lanka.

If you have any questions regarding these Terms & Conditions, please contact us:

AquaLeaf
130/4 Mahawela road, Pahalabiyanwila, Kadawatha, Sri Lanka
Phone: 077 475 4627
Email: info@aqualeaf.lk